This FAQ provides information about Member Zone, Girl Guides of Canada's website for adult members, bridging members and Rangers.
A. Member Zone is a website for adult members, bridging members and Rangers. It is password protected site where Guiding resources, membership profile information and unit rosters (for adult members only) are available.
A. Active adult members, bridging members, and Rangers can access Member Zone. Limited access is available to non-member volunteer Treasurers.
Member Zone site is accessible within Canada.
A. An applicant who has started the screening process (as potential member) and has a valid police records check (PRC) on file with GGC can access Member Zone.
A. Sign in with your member (iMIS) ID number as your username (not an email address). If you are not sure about your member ID number or password, use the Forgot My Membership Number or Forgot My Password link to request it.
A. If you have never used Member Zone before, click First time users – activate your account on the sign-in page and enter your member ID and email to activate your account.
A. The email for password and username requests is sent immediately after the request is submitted. Check the spam or junk folder in your email account if you do not see the message in your inbox.
A. To ensure email delivery, add the email donotreply@email.girlguides.ca to your email account's address book before you make a password or username request. If you submitted a request and still cannot find the message, please contact MembershipSystems@girlguides.ca.
A. There are two ways to change your password:
IMPORTANT! You must enter a password that is at least 12 characters long and that contains an upper-case letter, a lower-case letter, a number and one symbol/special character.
A. Yes and no. Member Zone and the girl registration websites use the same login. The program platform and online store websites have different logins. Please visit those websites for information on how to log into them.
A. If you are an iMIS user who accesses the iMIS Staff Site to view or update records, log in to Member Zone with your iMIS username credentials not your membership ID number.
A. Adult members: Select My Profile at the top right corner of the screen to view your Guiding record, update your contact info or re-attest to the Code of Conduct.
Rangers and Bridging members: Click My Profile at the top right corner of the screen to see your Guiding record and contact info. For legal reasons, your parent/guardian must update update the info if needed. Ask your parent/guardian to log into the registration website and click the pencil icon beside your name to edit the info.
A. PRCs cannot be updated through Member Zone. Contact screening@girlguides.ca to find out where to get a PRC or where to submit the results and have your membership profile updated.
A. A unit roster is a list of members in a unit which includes the girls' and adults' names, contact information and other details that a Guider needs to know to effectively run unit activities. Only adult members can see unit rosters.
The unit roster does not include information from girls’ health forms (e.g. allergies, medications). The health forms for tracking this information are available on the Safe Guide Forms page.
A. The information on rosters should only be used for the purpose for which is was collected – to contact Guiders, Unit Assistants, and/or girls’ parents/guardians about unit activities. This requirement is a component if GGC’s privacy policy and privacy statement, and governed by privacy legislation. To support this, here are some do’s and don’ts regarding the information about girls and their families:
A. Training resources and information including where to take courses are available on Member Zone. The main Training page is a good place to start.
A. Find Safe Guide info on the Safe Guide page.
A. Most system errors may be resolved by refreshing the browser page. Quick hard refresh can be done by using the following short cut keys depending on which browser and computer:
In Windows
Chrome, Edge, Internet Explorer
Mozilla Firefox
In Mac/Apple
Safari
Chrome, Mozilla Firefox
A. When hard refresh isn't enough, try to clear the browser history. Below is a step by step guide in clearing the history of different browsers:
Chrome
Edge
Firefox
Internet Explorer
Safari in Mac/Apple
In iPhone
In Android
Have technical support questions? Contact MembershipSystems@girlguides.ca.
Have other questions? Contact info@girlguides.ca.
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