Current Opportunities

IT Administrator, Office 365

Location: Location 50 Merton Street, Toronto
*Remote work arrangement temporarily due to COVID-19

Girl Guides of Canada–Guides du Canada (GGC) empowers every girl in Guiding to discover herself

and be everything she wants to be. In Guiding, girls from 5-17 meet with girls their own age in a safe,

inclusive space to explore what matters to them. GGC is where girls take the lead, put their ideas into action and jump into awesome activities – all with the support of volunteer Guiders who are committed to positively impacting their lives. We strive to ensure that girls and women from all walks of life, identities and lived experiences feel a sense of belonging and can fully participate.

GGC is actively searching for an IT Administrator, Office 365

The IT Administrator, Office 365 will be the Office 365 application specialist and champion.

The IT Administrator, Office 365 will be responsible for:

  • Providing Office 365 support and troubleshooting, with a focus on issues not able to be resolved by first level of support.
  • Overseeing and sharing the antispam and antimalware administration including, quarantine review and management, rule creation and management.
  • Office 365 policy compliance and configuration.
  • Office 365 security and mitigation of risks.
  • Office 365 report and alert monitoring and response.
  • Advising on appropriate Office 365 tool selection, configuration and usage.
  • Assisting with Microsoft Active Directory, user and computer management, group policy.
  • User administration, identity, access management and Office 365 License administration.
  • PowerShell scripting for Office 365 and Active Directory.
  • Azure AD and hybrid device management and configuration.
  • Training IT team in essential Office 365/AD administration tasks.
  • Researching and recommending tools or solutions to problems and special projects as assigned.
  • Assisting in the support and maintenance of Azure and other cloud IaaS, PaaS, SaaS when required.
  • Keeping current with Office 365 new features and developments. Maintaining qualifications and continuous learning relevant to your role.
  • Assisting in the creation of user guides, guidelines and training material.
  • Working on specific IT projects as directed by IT Manager; working on projects/tasks that my require interaction with staff and volunteers.
  • Working closely with/and support the Network Administrator, Digital Adoption and Training Specialist, IT Team Lead, Technical Support specialist and others from the IT team; providing coverage during absences.

The ideal candidate will have:

  • Post-Secondary degree in IT or related discipline.
  • Microsoft Office 365 certifications e.g. MCSA: Office 365.
  • 2+ years of experience in an Office 365 IT Administrator role.
  • Computer software proficiency with MS Office Applications.
  • Strong analytical and problem-solving skills with superior attention to detail and accuracy.
  • Excellent Time management skills with the ability to prioritize and meet tight deadlines.
  • Excellent communication skills, both verbal and written.
  • You embody the attributes of our core DNA – welcoming, imaginative, courageous and enthusiastic.

Assets:

  • Other IT certifications and experience.
  • Working experience with a Non-Profit organization.

Does this sound like you? Then apply today!

This position will be posted until filled and interviews will be conducted on a rolling basis.

Leisa McKenzie – Employee Experience Business Partner
Girl Guides of Canada – Guides du Canada
50 Merton Street, Toronto, Ontario M4S 1A3     
E-mail HR@girlguides.ca

Kindly reference the position title in the subject line of your email message.
Submissions without a cover letter will not be considered.

GGC-GdC encourages applications from visible minority group members, Indigenous persons, persons with disabilities, people of all sexual orientations and genders, and others with the skills and knowledge to contribute to our organization’s initiatives.

Upon request, Girl Guides of Canada-Guides du Canada will make available reasonable accommodations for persons with disabilities during the recruitment process. Accommodation requests should be made in advance to People & Culture at HR@girlguides.ca

We thank all candidates for their interest. Only those selected for an interview will be contacted.

IT Team Lead

Location: Location 50 Merton Street, Toronto
*Remote work arrangement temporarily due to COVID-19

Girl Guides of Canada–Guides du Canada (GGC) empowers every girl in Guiding to discover herself

and be everything she wants to be. The IT team at GGC includes professionals focused on IT projects, information systems, data and reporting, digital transformation and applications integration. Our systems serve 80,000 volunteers and members as well as systems for staff across Canada

                                           GGC is actively searching for an IT Team Lead.                      

The IT Team Lead will provide leadership and oversight to the subset of the IT team responsible for GGC’s network, cloud infrastructure, on premises infrastructure, manage the vendor(s) who provide support for our end users and key infrastructure, and help provide risk oversite and recommend mitigation strategies.

The IT Team Lead will:  

  • Oversee IT team members responsible for GGC’s network, infrastructure and cloud IaaS, PaaS and SaaS and oversee the external vendor(s) that provide support GGC’s critical infrastructure and primary support to our end users.
  • Identify and recommend risk mitigation strategies for IT systems and processes.
  • Oversee 3rd party risk assessments and testing of our systems.
  • Oversee the helpdesk relating to IT systems and endpoints ensuring support tickets are updated, delegated/escalated appropriately and resolved in a timely manner; help Customer Care Centre staff develop deeper knowledge and expertise to resolve more complex problems and ensure end-users are updated with timely IT service bulletins and relevant information.
  • Collaborate with the data systems people, IT projects people, digital transformation people, applications and systems integrations developer and various vendors on various projects and day to day work.
  • Identify user experience pain points and challenges and make recommendations process/system functionality improvements. Measure and report on effectiveness.
  • Conduct regular audits to ensure systems comply with policy and regulatory security and privacy requirements.
  • Ensure knowledge base, systems and process documentation, user guides, configuration documentation and instructional manuals are maintained by the team.
  • Oversee administration of identity and access management to IT infrastructure and privileged information stores (file shares, SharePoint, Applications).
  • Provide support on escalated tickets when required.
  • Utilize technical skills to assist the team with Azure, network and infrastructure work.
  • Actively participate in developing and implementing strategies to innovate, improve efficiency and effectiveness of IT processes and solutions and adherence to best practices.
  • As required, provide guidance to prioritization of the team’s workload and utilization.
  • Mentor, guide, coach and encourage the performance of team members.
  • Maintain qualifications and continuous learning relevant to your role.

You are the model candidate if you have:

  • Post-Secondary degree in IT or related discipline.
  • 5 + years of experience in an IT generalist role or comparable role (Network, infrastructure, endpoint) or equivalent IT management experience.
  • Experience in leading and motivating a small team, previous IT management experience ideal.
  • A minimum of 1-2 years’ experience with MS Azure Infrastructure.
  • Intuitive demonstrable understanding of IT security and risk identification and mitigation.
  • Experience working with a combination of internal and outsourced IT support.
  • Computer software proficiency with MS Office Applications.
  • Strong analytical and problem-solving skills with superior attention to detail and accuracy.
  • Excellent Time management skills with the ability to prioritize and meet tight deadlines.
  • Excellent communication skills, both verbal and written.
  • You embody the attributes of our core DNA – welcoming, imaginative, courageous and enthusiastic.

ASSETS

  • MS Azure Infrastructure certification.
  • Risk and/or security certifications.
  • Working experience with a Non-Profit organization.

Does this sound like you? Then apply today!

This position will be posted until filled and interviews will be conducted on a rolling basis.

Leisa McKenzie – Employee Experience Business Partner
Girl Guides of Canada – Guides du Canada
E-mail HR@girlguides.ca

Kindly reference the position title in the subject line of your email message.

Submissions without a cover letter will not be considered.

GGC-GdC encourages applications from visible minority group members, Indigenous persons, persons with disabilities, people of all sexual orientations and genders, and others with the skills and knowledge to contribute to our organization’s initiatives.

Upon request, Girl Guides of Canada-Guides du Canada will make available reasonable accommodations for persons with disabilities during the recruitment process. Accommodation requests should be made in advance to People & Culture at HR@girlguides.ca

We thank all candidates for their interest. Only those selected for an interview will be contacted.

Membership Screener

Girl Guides of Canada–Guides du Canada (GGC-GdC) empowers every girl in Guiding to discover herself and be everything she wants to be. In Guiding, girls from 5-17 meet with girls their own age in a safe, inclusive space to explore what matters to them. GGC is where girls take the lead, put their ideas into action and jump into awesome activities – all with the support of volunteer Guiders who are committed to positively impacting their lives. We strive to ensure that girls and women from all walks of life, identities and lived experiences feel a sense of belonging and can fully participate.

GGC-GdC is actively searching for a Membership Screener.

Remote work arrangement available

Reporting to the Team Lead, Membership Screening, the Membership Screenerwill administer adult membership registration, screening and renewal practices, providing excellent service to support an exceptional membership experience. This position is part of a team that is critical to the success of growing the organization by quickly and efficiently screening new member applicants.

The Membership Screener will:

  • Administer time-sensitive membership application and screening processes, including initial contact with adult volunteer inquiries, interviews, police records checks (PRC) and completion of references, and monitors screening requirements.
  • Work collaboratively with other teams to create an efficient and seamless flow as the inquiry moves from prospective to member.
  • Support current member PRC renewal processes including data entry and quality control.
  • Administer non-member volunteer processes, including application and police records check (PRC) support.
  • Maintain confidential member and non-member volunteer records and department files, adhering to all retention guidelines.
  • Produce and distribute status reports for application and screening processes.
  • Provide exceptional customer service to GGC’s members and potential members in line with GGC’s customer service philosophy.
  • Support mailing, emailing, faxing, filing, shredding, report preparation, data entry, advanced Microsoft document preparation and other administrative tasks that support the application and screening process.
  • Maintain a thorough understanding of the membership database (iMIS).
  • Provide general, ongoing support to members/volunteers, responding to/directing inquiries and consulting with the appropriate groups and individuals to support the mission and vision of GGC.

You should apply if you have:

  • Comfort with ambiguity and working in a fluid, fast-paced environment.
  • Excellent verbal and written communication skills combined with strong interpersonal skills, resourcefulness, critical thinking and attention to detail.
  • Active listening skills, understanding how to absorb information and take appropriate action.
  • Experience working with a membership database (iMIS an asset) and understanding the importance of leveraging data to present useful insights.
  • Worked in the not-for-profit sector, additional asset if in a youth-serving organization or an organization focused on gender equality.

If this sounds like you, apply today! Submit a cover letter and resume (as one file) by August 19, 2020.

Leisa McKenzie– Employee Experience Business Partner
Girl Guides of Canada – Guides du Canada
50 Merton Street, Toronto, Ontario M4S 1A3
E-mail HR@girlguides.ca

Kindly reference the position title in the subject line of your email message.

Submissions without a cover letter will not be considered.

GGC-GdC encourages applications from visible minority group members, Indigenous persons, persons with disabilities, people of all sexual orientations and genders, and others with the skills and knowledge to contribute to our organization’s initiatives.

Upon request, Girl Guides of Canada-Guides du Canada will make available reasonable accommodations for persons with disabilities during the recruitment process. Accommodation requests should be made in advance to People & Culture at HR@girlguides.ca

We thank all candidates for their interest. Only those selected for an interview will be contacted.

Database Report Writer (6-month contract)

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Location: Location 50 Merton Street, Toronto
*Remote work arrangement temporarily due to COVID-19

Girl Guides of Canada–Guides du Canada (GGC) empowers every girl in Guiding to discover herself and be everything she wants to be. In Guiding, girls from 5-17 meet with girls their own age in a safe, inclusive space to explore what matters to them. GGC is where girls take the lead, put their ideas into action and jump into awesome activities – all with the support of volunteer Guiders who are committed to positively impacting their lives. We strive to ensure that girls and women from all walks of life, identities and lived experiences feel a sense of belonging and can fully participate.

GGC is actively searching for a Database Report Writer (6-month contract).

The Database Report Writer will work with the Database Reporting Analyst and Database Administrator to implement SSRS based reports and web based dashboards as we transition from a legacy information system to a modern web based system with a new data structure. This is a key role in this transition with many hundreds of legacy Access and SQL queries and reports that need to be re-evaluated and reimplemented in the most appropriate way. You will create relevant, tailored dashboards, reports and queries to suit different roles. You will work closely with other data specialists including our Member Growth Analyst, Association Management System Specialist, Association Management System Analyst as well as 3rd party Association Management System resources in support of the organisations strategic goals.

PRIMARY DUTIES INCLUDE

  • Designing and creating reports and dashboards based on analysis of business requirements and existing legacy solutions.
  • Providing input to supervisor on effort and need for all reporting requests to determine if more work should be expended and what priority it should have.
  • Creating, analyzing and training staff on data system reports.
  • Providing training and technical support of staff for all created reports, queries and dashboards.
  • Supporting projects and initiatives with data and reporting aspects

THE IDEAL CANDIDATE WILL HAVE:

  • A degree with emphasis on SQL reporting and data analysis and work-related experience within a report creation and data analysis environment and/or equivalent combination of education and experience.
  • In-depth knowledge of Microsoft SQL Server Reporting Services (SSRS)
  • Proven experience designing, developing and maintaining SSRS reports within a Visual Studio environment
  • Understanding of T-SQL queries and stored procedure development
  • The ability to create stored procedures with efficient queries to quickly retrieve data
  • Strong analytical skills, attention to detail, be highly organized, ability to set priorities, motivated and remain flexible under pressure.
  • The ability to analyze data, tell the story and make recommendations. Able to understand the connection to “the bigger picture”, i.e. how data translates into operational processes and the member experience.
  • Demonstrated knowledge of Microsoft Access
  • Working knowledge of Microsoft SQL Server, Microsoft SQL Server Management Studio
  • Excellent communication skills and be comfortable, professional and efficient with all methods of communication (email, Skype/Teams, phone).
  • The ability to communicate technical information to non-technical team members in a way that is easy to understand.
  • Passion for non-profit work.
  • Must be self-motivated and comfortable working independently on tasks

ASSETS

  • Experience with iMIS Association management system or other membership management system
  • Experience with data warehousing systems and tools
  • Experience in a membership organisation such as the Girl Guides of Canada, Scouts, etc.
  • Experience working with volunteers

Does this sound like you? Then apply today!
Submit a cover letter and resume (as one file) with salary expectations via email to:

Leisa McKenzie – Employee Experience Business Partner
Girl Guides of Canada – Guides du Canada
E-mail HR@girlguides.ca

This position will be posted until filled and interviews will be conducted on a rolling basis.

Upon request, Girl Guides of Canada-Guides du Canada will make available reasonable accommodations for persons with disabilities during the recruitment process. Accommodation requests should be made in advance to People & Culture.
We thank all candidates for their interest. Only those selected for an interview will be contacted.