Overview

This FAQ provides information about Member Zone, Girl Guides of Canada's website for adult members, bridging members and Rangers.

Q. What is Member Zone?
A. Member Zone is a website for adult members, bridging members and Rangers. It is password protected site where Guiding resources, membership profile information and unit rosters (for adult members only) are available.

Q. Who can access Member Zone?
A.
Active adult members, bridging members and Rangers can access Member Zone using their member (iMIS) ID number. 

Q. Can volunteer applicants access Member Zone?
A. An applicant who has started the screening process (a potential member) can access Member Zone. A potential member must have completed certain requirements (e.g. valid PRC, reference checks, etc.) to be able to see unit rosters.

Member Account and Sign-In

Q. How do I sign in?
A. Sign in with your member (iMIS) ID number as your username. If you are not sure about your username or password, use the Forgot My Membership Number or Forgot My Password link to request it.

Q. I’m a new user, how do I sign in?
A. If you have never used Member Zone before, click First time users – activate your account on the sign-in page and enter your member ID and email to activate your account.

Q. I haven’t received the password or username email, how long should I wait?
A.
The email for password and username requests is sent immediately after the request is submitted. Check the spam or junk folder in your email account if you do not see the message in your inbox.

Q. I haven’t received the password reset or username email, and I’ve checked may spam/junk folder. What should I do?
A. To ensure email delivery, add the email donotreply@girlguides(dot)ca to your email account's address book before you make a password or username request. If you submitted a request and still cannot find the message, please contact support@girlguides(dot)zendesk(dot)com.

Q. How do I change my password?
A. There are two ways to change your password:
1. If you are unable to login to Member Zone, on the sign-in page click Forgot my password to request a password reset email.
2. If you are able to login to Member Zone, click My Profile in the top right corner to find the Change Password option.

Q. Can I use the same login account for other GGC websites?
A. Yes and no. Member Zone, the Cookie Ordering and Cookie All Stars websites all use the same login.  
The Girls First Portal, online store, and girl registration website have different logins. Please visit those websites for info on how to log into them.

Q. I'm an iMIS staff user, how should I login?
A. If you are an iMIS staff user or Provincial Administrator who accesses iMIS Desktop to update member records, you should login with you iMIS username credentials not you membership ID number.

Inside Member Zone

Q. How do I see and update my membership profile?
A. Adult members: Select My Profile at the top right corner of the screen to view your Guiding record, update your contact info or re-attest to the Code of Conduct. 
Rangers and transitioning members: Click My Profile at the top right corner of the screen to see your Guiding record and contact info. For legal reasons, your parent/guardian must update update the info if needed.  Ask your parent/guardian to log into the registration website and click the pencil icon beside your name to edit the info.

Q. How do I update my police records check (PRC)?
A. 
PRCs cannot be updated through Member Zone. Contact your local Guiding office to find out where to get a PRC or where to submit the results and have your membership profile updated.

Q. What is a unit roster?
A.
 A unit roster is a list of members in a unit which includes the girls' and adults' names, contact information and other details that a Guider needs to know to effectively run unit activities. Only adult members can see unit rosters.
The unit roster does not include information from girls’ health forms (e.g. allergies, medications). The health forms for tracking this information are available on the Safe Guide Forms page.

Q. Can I share the information on a unit roster?
A.
The information on rosters can only be used for the purpose for which it was collected – to contact Guiders, Unit Assistants or girls' parents/guardians about unit activities. This requirement is a component of GGC’s privacy policy and privacy statement and governed by privacy legislation. To support this, here are some “do’s and don’ts” regarding the information about girls and their families:
  • Before distributing a unit roster, ask co-Guiders and parents/guardians if they want to be included.
  • Use the bcc (blind copy) box for group emails to avoid sharing individual’s email addresses.
  • Do not use information from unit rosters for personal purposes (i.e. inviting parents to a social event outside of Guiding).
  • Do not use it to invite members or parents/guardians to personal social media pages (i.e. Facebook or LinkedIn).

Q. How can I take GGC trainings?
A. Training resources and information including where to take courses are available on Member Zone. The main Training page is a good place to start. 

Q. Where can I find info about Safe Guide?
A. Find Safe Guide info on the Safe Guide page.

Have other questions? Contact support@girlguides(dot)zendesk(dot)com.